CONTACT
Reach Us Anytime
Reach Us Anytime
Have questions or need help? We’re here for you
Have questions or need help? We’re here for you
Email Us
Facing technical challenges or product concerns? We’re here to assist
Email Us
Facing technical challenges or product concerns? We’re here to assist
FAQ'S
Frequently Asked Questions
Find quick answers to the most common support questions
Still Have Questions?
Still have questions? Feel free to get in touch with us today!
What makes TouchBase different from other customer success platforms?
Unlike rule-based CSPs, TouchBase unifies signals from Slack, Zoom, Mixpanel, Zendesk, Gong, and more into a single intelligence layer providing real-time churn prediction, relationship heatmaps, and guided playbooks.
Do I need technical expertise to get started?
No. Setup is simple — just connect your existing tools, and TouchBase starts analyzing signals within hours. No lengthy implementations or complex configurations.
What kinds of signals does TouchBase analyze?
We aggregate structured and unstructured data — product usage, support tickets, stakeholder activity, call transcripts, Slack threads, and more to detect risk early.
How quickly can we see value after onboarding?
Most teams see meaningful insights within days of connecting their tools, with proactive alerts and playbooks ready to act on within the first week.
Is your AI secure and compliant?
Absolutely. We follow enterprise-grade security practices including SOC 2 and GDPR compliance. Customer data is encrypted and processed securely.
FAQ'S
Frequently Asked Questions
Find quick answers to the most common support questions
Still Have Questions?
Still have questions? Feel free to get in touch with us today!
What makes TouchBase different from other customer success platforms?
Do I need technical expertise to get started?
What kinds of signals does TouchBase analyze?
How quickly can we see value after onboarding?
Is your AI secure and compliant?
FAQ'S
Frequently Asked Questions
Find quick answers to the most common support questions
Still Have Questions?
Still have questions? Feel free to get in touch with us today!
What makes TouchBase different from other customer success platforms?
Unlike rule-based CSPs, TouchBase unifies signals from Slack, Zoom, Mixpanel, Zendesk, Gong, and more into a single intelligence layer providing real-time churn prediction, relationship heatmaps, and guided playbooks.
Do I need technical expertise to get started?
No. Setup is simple — just connect your existing tools, and TouchBase starts analyzing signals within hours. No lengthy implementations or complex configurations.
What kinds of signals does TouchBase analyze?
We aggregate structured and unstructured data — product usage, support tickets, stakeholder activity, call transcripts, Slack threads, and more to detect risk early.
How quickly can we see value after onboarding?
Most teams see meaningful insights within days of connecting their tools, with proactive alerts and playbooks ready to act on within the first week.
Is your AI secure and compliant?
Absolutely. We follow enterprise-grade security practices including SOC 2 and GDPR compliance. Customer data is encrypted and processed securely.